We strive to ensure that our customers are satisfied with their purchases. If you are unsatisfied with your purchase, we're here to help.

30-Day Return Policy: You have 30 calendar days from the date of purchase to return eligible items for a full refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Non-Returnable Items: Custom orders are non-returnable. We are unable to accept returns on items that have been personalized or customized specifically for you.

How to Initiate a Return: To initiate a return, please contact our customer service team at sales@embroiderygoods.com or call 562-456-0505. Provide your order number and details about the item you wish to return. Our customer service team will guide you through the return process.

Refunds: Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us: If you have any questions about our return policy, please contact us at sales@embroiderygoods.com.